Terms and Conditions

General statement:

These Terms and Conditions apply to the sale of products on e-commerce website of HIVET s.r.o. (hereinafter referred to as the "Seller") for customers who meet the definition of the consumer (hereinafter referred to as the "Buyer"), pursuant to Act No. 250/2007 Coll. on Consumer Protection (hereinafter referred to as "the Act") and Act No. 40/1964 Coll. - Civil Code as amended (hereinafter "the CC"). These Terms and Conditions govern the rights and obligations of the parties arising out of purchase contracts established between the Seller and the Buyer, in particular the purchase and sale of products offered on Seller's e-commerce website. Purchase of goods through e-commerce can be made by individuals and legal entities without limitation, provided they are regulated by the following rules.

1. Method of closing purchase contract:

An electronic contract is a contract established by the Seller and the Buyer for the sale of goods solely by electronic means of communication. The purchase contract is created on the basis of the Buyer's electronic order. In the event that the Seller and the Buyer switch to a hardcopy purchase contract in which they agree on conditions different from the Terms and Conditions, statements of a hardcopy purchase contract will be prior to these Terms and Conditions.

2. Order:

The order must contain the following essential elements:

  • Seller details - business name and registered address, Company ID (IČO),
  • Buyer detials - name and surname and home address, business name and registered address/place of business, Company ID (IČO), Tax ID (DIČ) and VAT ID (IČ DPH) of the Buyer, if registered as a VAT payer,
  • phone and email,
  • a product name that uniquely determines the subject of the order and product price, the quantity of products required,
  • selected payment method,
  • selected delivery method and the address for delivery of the goods.

Based on a duly completed order, the Seller will verify it. By verifying the order the Seller confirms to the Buyer type, estimated price and the quantity of products that he commits to deliver to the Buyer. The order is considered to be binding for both parties. This statement is not binding for the Seller if the manufacturer ceases to supply the product or markets a new product version. The period during which the Seller is bound by his offer of goods presented on the Seller's website, including the price, is 48 hours from the date of sending the notice of receipt of the order to the Buyer.

3. Payment Terms:

The Buyer is obligated to pay the Seller a purchase price, including the cost of delivering the goods using the offered payment methods in the order, for example by cash payment or by wire transfer to Seller's account.

4. Terms of Delivery:

Ordered goods are dispatched after meeting the above conditions for delivery.

Possible ways of delivering goods:

  • parcel service - the goods are sent by a parcel service, which delivers shipments on working days within 48 hours of goods dispatch.
  • pick-up - the goods can be taken at Seller`s premises.
  • another way as agreed with the Seller.

The Seller's obligation to deliver the ordered goods is fulfilled by delivering to the Buyer at the agreed place of delivery or at the time of handover for transport to parcel service to the place of destination. The cost and limit of transport is set in the order. The Seller does not charge for pick-up at Seller`s premises.

5. Consumer contracts and information on the right of withdrawal:

If the sale of the goods is carried out on the basis of a electronic contract or remote service fulfillment established solely by electronic means of communication (internet e-commerce), the Buyer is entitled to withdraw from such electronic contract within 14 working days from the date of receipt of the goods or from the closure of service contract in accordance with by the statement of § 7 par. 1 of Act no. 102/2014 on the protection of the consumer sale of goods or the provision of services based on an electronic or off-premises contract and the amendment of certain laws (hereafter referred to as the "Consumer Protection Act for mail-order sale"). The Buyer's notice of withdrawal from an electronic contract must be delivered to Seller by the end of the withdrawal period and the goods (fulfillment) must be returned to the Seller in full, unused state with all the accounting paperwork and documentation which were delivered to the Buyer. The Buyer returns the goods to the Seller's address. Buyers´ withdrawing from the contract, results in the contract being canceled from the beginning and it is the duty of the parties to return everything they have received under the contract. The Seller is obliged to take the goods back and return within 14 days from the date of withdrawal to the Buyer the price paid for the goods or service, including the costs incurred by the Buyer in relation to ordering of the goods. If the goods fully meet the quality requirements and have not been damaged, the Buyer bears the costs of returning the goods.

Buyer by submitting an order to the Seller confirms, that they have duly acquainted themselves with the Seller's obligations with the offer of goods through internet e-commerce and that the Seller has fulfilled his information obligations in time and in accordance with § 10a of the Consumer Protection Act for mail-order sales.

6. Privacy Policy:

The Buyer provides the following information when ordering: name and lastname / business name, home address / registered address/place of business, postal code, Tax ID, VAT ID, e-mail address, telephone number. Data is necessary for Buyer identification, order processing, and eventual communication. These data allow you to execute the necessary accounting operations, issue taxable document (invoice) requested by the parties, or serve to identify the Buyer's payment by wire transfer. The Seller commits to treat and store Buyer personal data in accordance with applicable law and collects them for the above purpose only.

Buyer as the person concerned by posting the order declares that he / she agrees in accordance with § 11 of Act No. 122/2013 Coll. on the Personal Data Protection and on Amendments to certain laws, to let the Seller keep personal data specified in the order and in all documents (information systems) related to the above mentioned subject / action. This consent is valid for the duration of the contract as well as subsequent archiving of the submitted personal materials and documents. At the same time, Buyer acknowledges that the processed data will be archived and disposed of in accordance with applicable Slovak and EU regulations and that the Buyer has the right to withdraw his / her consent in writing.

7. Final statement:

The Buyer acknowledges and agrees that the rights and obligations between Seller and Buyer are governed, in addition to these Terms and Conditions by processes of claiming production errors and Seller's Return Policy posted on Seller's website. All legal relationships arising between the parties are governed by the laws of Slovak Republic. The legal relationship between the Seller and the consumer in the case of mail-order sales is governed by the Civil Code and special regulations. If certain issues can not be dealt with in accordance with the Seller's Terms and Conditions, they shall be governed by the relevant provisions of the Civil Code or Commercial Code. By sending an order, the Buyer confirms that these Seller´s Terms and Conditions and Seller´s Return Policy have been read, understood and consented to their content in their entirety.